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PA American Water customers BOIL ADVISORY ENDED - UPDATE - 12/04 @ 7:20am

Update:  Dec. 4, 2018 @ 7:20am

Pennsylvania American Water customers no longer have to boil their water before using it. We have received acceptable test results showing no sign of bacteria in the water samples collected on December 2, and December 3, and the Pennsylvania Department of Environmental Protection has authorized lifting the advisory. The attached news release provides more details. https://amwater.com/paaw/alerts/manage-alerts/id/3010835

Again, we thank our customers for their patience and cooperation during this event.


DO CUSTOMERS NEED TO TAKE ANY OTHER ACTIONS? https://amwater.com/paaw/alerts/manage-alerts/id/3010726

Yes, prior to using the water, customers are advised to flush their household pipes by following these guidelines:

•          Run all cold water faucets in your home for at least five minutes at one time with the highest water flow possible to prevent splashing or flooding of the drains

•          Flush automatic ice makers, make three batches of ice and discard; Clean and sanitize ice bin

•          Run water softeners through a regeneration cycle. Follow the manufacturer’s guidelines specified in the owner’s manual

•          Change refrigerator filter cartridge

•          Run water coolers with direct water connections for five minutes at the highest flow rate possible

•          Drain and refill hot water heaters set below 113°F.

•          For home water filter systems, change filter cartridges. Some units need disinfecting. Follow the directions in the unit’s owner’s manual.

•          Commercial customers should flush adequately to turn over the water in their plumbing systems, including flushing their automatic ice makers and drinking water fountains.


These recommendations are based on Centers for Disease Control guidelines.


Update: Dec. 3, 2018 @ 3:30pm

PA American performed 2 consecutive samples.  One was completed last night and one today.  They are awaiting the results.  In the meantime, they continue to provide water to customers thru water tankers at several locations.  When they get the results they will review, and if favorable, they will ask DEP if they can lift the water boil advisory.  If they do lift the advisory, they will announce this on their website, social media and will send an automated message via the phone.  They said they should have the sampling results by tomorrow morning. 


PA American has been working on the water problem and stated mechanical and control issues have been repaired.  They are in the process of starting the sampling of the water and will work with DEP on the testing.  PA American Water needs to have 2 consecutive days of sampling results with no signs of bacteria in order to lift the advisory per DEP requirements.  When they have secured their 2 days, of sampling results without bacteria they should be able to cancel the boil advisory and return to normal service.  They hope to make this possible early Tuesday afternoon.

Falls Township has 1,054 customers affected by this problem.  PA American will continue to keep their customers informed regarding this issue.


YARDLEY, LOWER MAKEFIELD TWP., FALLS TWP. UPDATE:  Our team made progress yesterday and overnight making repairs to mechanical control issues at the water treatment plant that caused the increased turbidity level on Thursday, Nov. 29. We are in the process of stabilizing the treatment plant. In addition, we will consult today with the Department of Environmental Protection to begin the process of conducting water sampling throughout the distribution system, which is required before the boil water advisory can be lifted. DEP regulations require two consecutive days of sampling results with no signs of bacteria in order to lift the advisory. In the meantime, the boil water advisory remains in effect for all Pennsylvania American Water customers in Yardley, Lower Makefield Township, and portions of Falls Township. 

 Our team has also successfully maintained adequate water supplies to meet customer demand, and the water produced has met all regulatory standards. Pennsylvania American Water’s team of water quality, engineering and operations experts will continue to work around the clock until the issues are completely resolved and the boil advisory is lifted. Water tankers are available for customers between 6 am to 10 pm at the following locations. 




•             Yardley Makefield Fire Companies 105 South Main Street Yardley and 652 Stony Hill Road, Lower Makefield Twp


•             Big Oak Shopping Center 1641 Big Oak Road


•             Village Market 599 Washington Crossing Road, Lower Makefield Twp


•             Gas Light Village 85 Makefield Road, Falls Twp




Customers are asked to provide their own containers when visiting a tanker for drinking water. More information on boil advisories can be found at this link:  https://amwater.com/paaw/water-quality/what-is-a-boil-water-advisory




We apologize for the inconvenience and appreciate our customers patience during this event.

For an interactive map of the affected areas click here.

For information on what you should do while a boil advisory is in effect click here.

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Municipal Building
188 Lincoln Highway, Suite 100
Fairless Hills, PA 19030
Phone: (215) 949-9000

Police Department
188 Lincoln Highway
Fairless Hills, PA 19030
Emergency: 9-1-1
Non-Emergency: (215) 945-3100
Business Office: (215) 949-9100

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