On Monday, March 16, 2026, Falls Township will be launching Versaterm CommunityConnect, a new technology program designed to keep residents, businesses, and visitors informed about both emergency and non-emergency police responses.
When a community member contacts police dispatch to request assistance via a cell phone, CommunityConnect will send an automated text to acknowledge receipt of the call. In cases where there is a delay in officer response, callers may receive an additional text informing them of the delay.
To ensure public safety, real-time updates will not be sent for in-progress incidents or situations where messaging could pose a risk to those involved.
In some cases, CommunityConnect will also send follow-up messages regarding the outcome of a case, such as whether an arrest was made or if the case was otherwise closed.
If the caller does not speak English, the automated messages can also be sent in Spanish.
The system is part of the department’s ongoing commitment to transparency and community engagement.
“This technology will increase our communication and customer service with the community we serve,” said Chief of Police Nelson Whitney.
